Basingstoke, RG22
01256 578050
billy@basingstokerubbishclearance.co.uk

Terms And Conditions

Man And Van Rubbish Removal Made Easy

Booked Collections:

All load sizes booked for will be confirmed by our collection team upon arrival.
If your load size has been booked incorrectly the following will apply:


Collection larger than booked:


Our collection team may dispute a collection size for the following reasons:


Collection size larger than booked for.

-Load time exceeds booked collection.


-Weight exceeds booked collection.
If the above occurs there are 3 options to resolve:

1. Collection team collect only the size that has been booked and paid for.

2. Customer pays for the additional cost of correct collection via cash or card.


3. Customer may request a refund minus a £40 admin fee
.

Collection smaller than booked:


A refund will be issued for the appropriate amount
.

Cancellations:


Any cancellations will incurr a £40 admin fee deducted from the refunded amount



Data Collection:

The information collected via our website and booking form such as names, addresses and contact details are passed on to our collection team in order to locate the collection address and update customers on any issues they may have.

We never share your details with third parties.

Card details may be stored via our payment provider but will not be accessible to us.

We may ocassionally share your information such as email addresses and phone numbers with our marketing team. This is to offer discounts on products, request feedback and to help improve our service.
If this is not acceptable you may opt out via email: billy@basingstokerubbishclearance.co.uk

Prohibited Items:

Due to our environment agency licensing and restrictions at local waste transfer stations there are a number of items that we will not collect under any circumstances these include:
-Paint
-Chemicals
-Fibrous Materials
-Asbestos
-Compressed Cyclinders
-Liquids/ Oils
-Food Waste
-Human Waste
-Animal Waste
-Clinical Waste
-Needles
-Broken Glass
-Fire extinguishers
-Commercial Fridges


If a collection has been booked and paid for in advance any prohibited items on collection will be left at the collection address and the space they would have otherwise filled will not be refunded.

*We reserve the right to edit this list at any time.

Additional Charged Items:

Fridge / Freezer £55
TV/ Monitor £10
Calor Gas Bottle £10
Tyre £5
Mattress £20

*We reserve the right to edit this list at any time.

Access & Parking:

-Upon arrival we must have access to parking within a reasonable distance for loading.
-A minimum of 2 car lengths is required for parking of our large vans.
-Please note we need a minimum of 2.5metres width and 3metres height for access.
-Our teams will not block roads or park anywhere which is considered a hazard.

Areas We Cover:

Please check the list of areas we cover before booking online. A full list of postcodes we serve can be found below:
Gu10, Gu26, Gu27, Gu30, Gu31, Gu32, Gu33, Gu34, Gu35, Rg21, Rg22, Rg23, Rg24, Rg25, Rg26, Rg27, Rg28, Rg29

COVID-19 UPDATES:

DUE TO THE COVID 19 PANDEMIC WE ARE CURRENTLY UNABLE TO COLLECT ITEMS FROM INSIDE PROPERTIES UNLESS THE PROPERTY IS VACANT AT THE TIME OF COLLECTION.

Call Now Button